Managed AI Operations

Keep your AI working. On any platform.

You shipped AI to production. Now the bill is climbing, an agent has been rolled back, and the person who built it has moved on. We monitor it, govern it, and cut its cost — across whatever models and clouds you run — and hand you a dollars-saved number every month.

Platform-neutral by designAnthropic · AWS · Google · open-weightPaid on your outcomes, not your token spend
Monitoring planeOperational
Our-plane uptime99.95%
Workloads monitored38
P1 incidents0
live telemetry · claims-agent prod

Almost everyone has AI in production now. Almost no one can keep it running.

Building got easy. Operating didn't. Models update, agents drift, costs spike, regulations tighten — and most companies have no one who owns the ongoing health of what they deployed.

95%
of GenAI pilots fail to scale. Only 29% see real ROI.
74%
of enterprises have rolled back a customer-facing AI agent.
10–20×
LLM calls per task in agentic workflows — bills compound fast.
3.2:1
demand-to-supply for AI ops talent. Senior hires take 4–6 months.

Sound familiar? Each one is a problem we fix — and a reason to start.

What we do

We run the AI you've already deployed — like SRE for the model layer.

Get into the on-call seat so you don't have to staff one. An AI-native ops team handles first-line monitoring, triage, and routine fixes around the clock; our specialists own every judgment call, escalation, and the relationship.

Monitor agents & models, 24/7

Every LLM, tool, and retrieval call traced. Reliability and uptime you can see.

Catch drift & hallucination

Faithfulness scoring and statistical drift detection — we catch it before you do.

$

Optimize token cost

Routing, caching, model right-sizing. A dollars-saved figure every month.

§

Govern & document

Guardrails, model inventory, and a tamper-evident audit trail. Audit-ready.

Migrate as models change

Provider deprecations and new releases handled as config, not a fire drill.

Prove it every month

A quantified operations report every month — uptime, incidents handled, drift caught, and the dollars we saved, in writing.

The product is the proof — every month

Monthly AI Operations Report

Monthly AI Operations Report
May 2026 · Northpeak Financial
Delivered
$11,400
saved this month · −47% vs. April baselineMonthly inference spend · trending ↓
99.95%
Monitoring-plane uptime
14 / 11
Incidents triaged (11 auto)
3
Drift events caught
2
Bad deploys blocked
218
Guardrail blocks
98.2%
Eval pass rate
02:14Latency spike on claims-agent → rerouted to fallback, resolvedMTTR 6mMay 09
Prompt regression caught pre-deploy → blocked, fix shippedheldMay 21
Opus → right-sized model on summarization workload−$3.1k/moMay 24

Illustrative report · "Nothing broke" is invisible, so we make it visible.

How we engage

Start with a paid diagnostic. Land in continuous operations.

A three-step relationship designed so the next step is the obvious one — never a leap of faith.

STEP 01

AI Operations Audit

$10–25K · 2–3 weeks

A fixed-fee, time-boxed diagnostic of the AI you have in production: what it costs, where it'll break, what regulators will ask — plus one fix already shipped.

The recurring core
STEP 02

Managed AI Operations

$8–20K / month

We take the on-call seat: monitoring, drift correction, eval gating, cost optimization, governance, and a quantified report every month. This is the relationship.

STEP 03

Expand

Fractional & project

Fractional AI leadership, additional workloads, net-new implementations, and team enablement — added as your footprint grows.

Operating tiers

Pick the level of cover your AI needs.

Hybrid pricing — a fixed monthly base plus usage. Priced against the value of the work, not a per-seat license. We commit to what we control: monitoring uptime and response time, never the model's output.

Watch

Starting at$1,500 /moper workload

Eyes on your AI. For teams that need a safety net, not a full ops function.

  • Business-hours monitoring & alerting
  • Reliability dashboard
  • Monthly ops report + cost optimization
  • Proactive "we caught it" alerts
Start with an audit
★ Most clients

Operate

Starting at$8,000 /mo1–3 workloads

The full ops function, rented. The default for most clients.

  • Extended-hours cover · 1-hr P1 response
  • Eval gating on every change
  • Proactive drift correction + human-approved remediation
  • Version management + model-migration readiness
  • Named lead + quarterly business reviews
Book the audit →

Assure

Starting at$40,000 /mo 

For regulated, customer-facing, and always-on AI where downtime is unacceptable.

  • 24/7 on-call · 15-min P1 response
  • Custom guardrails per workload
  • Compliance & audit support
  • Dedicated delivery pod
Talk to us
Why neutral matters

Your biggest AI supplier is now your biggest competitor.

In 2026 the model labs launched their own services arms and began acquiring services firms. The clean answer to "why not just use the lab's own services arm?" is simple: because we don't sell you lock-in. We run you on whatever serves you — Anthropic, AWS, Google, or cost-efficient open-weight models on neutral infrastructure. Neutrality isn't a slogan; it's a monthly cost-savings deliverable only a neutral operator can offer.

AnthropicAWSGoogle CloudOpen-weight models
40–80%
of your token bill we typically take out
Zero
lock-in — swap providers as a config change, not a rebuild
Neutral
no platform quota to hit, no license to upsell you
Monthly
a dollars-saved number, in writing
Adoption at scale

Every engineer got AI this year. Every one of them uses it differently.

Rolling Claude out to a team isn't a licensing decision — it's a standards problem. Fifty seats produce fifty private workflows: different Terraform, different answers, different risk. We design and build a private plugin marketplace for your org — your conventions, your knowledge, your policy — that your whole team installs with one command.

1 cmd
to onboard an engineer
12
plugins running our own firm
Weeks
to stand up, not quarters

Proven on ourselves first: our proposals, delivery docs, time tracking, and company knowledge base all run as plugins on this stack. We don't resell it — every engagement is a custom build on the same pattern, and our first enterprise builds are standardizing Terraform for teams that just rolled out Claude.

yourco / claude-plugins
$ claude plugin marketplace add yourco/claude-plugins
✓ marketplace added · 5 plugins available
$ claude plugin install terraform-conventions@yourco
✓ installed · every session now writes your Terraform
# ship an update once — every engineer has it next session
Distribute
A private marketplace in your GitHub
One command onboards a seat. Publish a skill once and every engineer has it — no wiki page, no training deck.
Standardize
Your conventions, encoded
Terraform style, module choices, naming, promotion flow — written as skills the AI follows on every task.
Remember
Your knowledge, searchable
Runbooks and tribal knowledge in a plain-Git knowledge base the AI reads and updates. No vector database to babysit.
Enforce
Policy that fires itself
Hooks check branches, commits, and timers automatically — rules that don't depend on anyone remembering them.
Govern
One view of the sprawl
Audit which plugins, agents, and MCP servers run where. Versioned, reviewable, reversible.

Built on Claude Code's plugin system. The pattern — versioned skills, Git-native knowledge, hooks — lives in your repos, not ours.

"Can't we just ask Claude to do this?"

Go ahead — every engineer you have already did. That's how you got fifty setups instead of one standard. Claude writes a skill in minutes; it can't get your seniors to agree on the convention, ship it to every seat, notice the drift, or keep it current when the model changes next month. That's an operations job, and it's the one we do. (A three-person team? Honestly — just ask Claude.)

The front door

The AI Operations Audit

$15K
fixed fee
2–3 wks
start to readout
4–6 hrs
of your team's time

A diagnostic of the AI you already run — not a slide deck of generic advice. You get a scored maturity baseline, a dollar-quantified cost teardown, a prioritized roadmap, and at least one improvement we ship during the engagement.

The promise: in three weeks you'll know exactly what your AI is costing you, where it will break, what regulators will ask, and the three things to fix first — with one of them already fixed.
What you walk away with
AI Inventory — every model, agent, and shadow workflow in production, on one page.
Maturity Score — 0–5 across reliability, cost, observability, governance, currency & ops, benchmarked against peers.
Risk & Cost Findings — failure modes by likelihood × impact, plus a dollar-quantified savings teardown.
ROI-Ranked Use Cases — what to fund, fix, or kill — including what not to build.
90-Day Roadmap — sequenced, owner-assigned: do-now / do-next / defer.
Quick Win — implemented, not recommended. One real improvement shipped and measured.
Executive readout — a live session on the score, the dollars, the risks, the next step.

Best fit: AI already in production, a small (or no) dedicated AI team, and at least one of the triggers above already biting. Deepest in financial services and ops-heavy B2B SaaS.

Book the audit →
Get started

Find out what your AI is really costing you.

A paid, three-week diagnostic with a fix already shipped — and a clear path to never worrying about your production AI again.

Consent Preferences